Privacy notice

1. Who is responsible

The Racker is responsible for the account and booking information handled through this service. Contact us at info@theracker.co.uk about privacy or your information.

2. Information we collect

• Account details such as your name, email address, verification status and password-related security records.
• Venue, table, pricing, opening-hours and booking information entered by a venue owner.
• Customer booking details such as the booking name, selected table, date, time and booking status.
• Billing and subscription status, invoice references and payment events. Card details are handled by Stripe and are not stored by The Racker.
• Technical and security information needed to operate the service, protect accounts and investigate faults.

3. How we use information

We use information to create and secure accounts, provide venue management and bookings, send essential service messages, process subscriptions, support customers, prevent misuse, maintain records and meet legal obligations. We do not sell personal information.

Where a booking is made at a venue, relevant booking details are shared with that venue so it can provide and manage the booking. Venue owners are responsible for how they use information available to them through their venue account.

4. Service providers

We use service providers to operate The Racker, including Firebase and Google Cloud infrastructure for application data and authentication, Stripe for subscription payments and billing, and email or communications providers for essential account messages. Providers receive only the information needed for their service and are expected to protect it.

5. Retention and security

We retain account, venue and booking information while it is needed to provide the service and for reasonable accounting, dispute, fraud-prevention and security purposes. We may retain limited records for longer where the law requires it. We use access controls and technical safeguards, but no online service can guarantee absolute security.

You can ask us to correct or delete information by emailing info@theracker.co.uk. Deletion may be subject to information we must retain or data that must remain available to a venue for legitimate operational or legal reasons.

6. Your rights

Depending on your circumstances and applicable law, you may have rights to access, correct, delete, restrict or object to our use of personal information, and to receive a copy of information you provided. You can make a request by email. You may also complain to the UK Information Commissioner’s Office if you are unhappy with how we handle your information.

7. Cookies and local storage

The service uses necessary browser storage and similar technologies to keep the application working, remember account/session state and support secure sign-in. We do not currently describe any non-essential advertising cookies on this site. We may update this notice if that changes.

8. Changes and contact

We may update this notice when the service or legal requirements change. The latest version will be published on this page. For questions or requests, email info@theracker.co.uk.